How-to | Get support

If you need additional help diagnosing an issue, you can always reach out to support.

Please generate a diagnostic report on your job or instance issue and send it to support for troubleshooting.

• job diagnostic

• instance diagnostic

If DSS is down, you can ssh into your DSS server and create a diagnostic from the command line using this command: <DATA_DIR>/bin/dssadmin run-diagnosis -cfls diag.zip